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Assigning Greetings to Phone Numbers in Zendesk Talk

Find out how to assign different greetings to specific phone numbers in Zendesk Talk using the Lines tab.

How do I assign greetings to specific phone numbers in Zendesk Talk?

Assigning greetings to specific phone numbers in Zendesk Talk can be done through the Lines tab in the Talk settings.

Navigate to the Admin Center, click on Channels, and select Talk and email > Talk. Go to the Lines tab, find the number you want to assign a greeting to, and click the menu icon to choose 'Edit'. From there, you can select different greetings for wait, available agents, hold, voicemail, and callback options. Once you've made your selections, click 'Save changes'.


More related questions

How can I create a custom greeting in Zendesk Talk?

Creating a custom greeting in Zendesk Talk is straightforward. You can either record a new message directly from your browser or upload an MP3 or WAV audio file. To get started, go to the Admin Center, click on Channels in the sidebar, and select…

What types of greetings can I configure in Zendesk Talk?

Zendesk Talk allows you to configure several types of greetings to enhance caller experience. These include voicemail, available agents, wait, hold, IVR, callback, and callback confirmation greetings. Each type serves a specific purpose, such as…

Can I use custom audio files for greetings in Zendesk Talk?

Yes, you can use custom audio files for your greetings in Zendesk Talk. You can upload MP3 or WAV files, provided they are correctly encoded and do not exceed 10 MB. To upload a custom audio file, go to the Admin Center, select the Greetings tab…

What are the default scripts for Zendesk Talk greetings?

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In Zendesk Talk, IVR greetings will loop three times if the caller doesn't press a key. Currently, there is no option to modify this configuration. If the greeting repeats more than three times, check the settings under IVR > IVR menus > Menu…

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