Preventing IVR Greeting Looping in Zendesk Talk
Can I prevent an IVR greeting from looping in Zendesk Talk?
In Zendesk Talk, IVR greetings will loop three times if the caller doesn't press a key.
Currently, there is no option to modify this configuration. If the greeting repeats more than three times, check the settings under IVR > IVR menus > Menu levels > Active Routes to ensure the same greeting isn't listed multiple times. This looping is a default behavior to ensure callers have enough time to respond.
More related questions
How can I create a custom greeting in Zendesk Talk?
Creating a custom greeting in Zendesk Talk is straightforward. You can either record a new message directly from your browser or upload an MP3 or WAV audio file. To get started, go to the Admin Center, click on Channels in the sidebar, and select…
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Zendesk Talk allows you to configure several types of greetings to enhance caller experience. These include voicemail, available agents, wait, hold, IVR, callback, and callback confirmation greetings. Each type serves a specific purpose, such as…
Can I use custom audio files for greetings in Zendesk Talk?
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What are the default scripts for Zendesk Talk greetings?
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How can I create an offline phone message in Zendesk Talk?
To create an offline phone message in Zendesk Talk, you can use the 'Greeting (voicemail off)' option. This greeting is used when voicemail is disabled, and it should inform callers that your office is closed and provide your business hours. To set…
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