image for site

How to Use Workflow Recipes - Frequently asked questions

Discover answers to common questions about using workflow recipes in Zendesk. Learn how to optimize your processes with our comprehensive FAQ guide.

Frequently asked questions

How can I use triggers to manage requests from important customers in Zendesk?

You can use triggers in Zendesk to efficiently manage requests from important customers. Triggers are automated actions that occur when certain conditions are met, allowing you to prioritize and handle requests from key clients effectively. For…

What are some ways to manage an escalation queue in Zendesk?

Managing an escalation queue in Zendesk involves setting up processes to ensure that tickets requiring urgent attention are addressed promptly. This can be achieved by using triggers and automations to identify and escalate tickets based on…

How can I send automated ticket reminders to customers in Zendesk?

Sending automated ticket reminders to customers in Zendesk is a great way to keep them informed and engaged. You can set up triggers to automatically send reminder emails based on specific conditions, such as when a ticket has been open for a…

How can restricted agents assign tickets to agents outside of their groups in Zendesk?

Restricted agents in Zendesk can assign tickets to agents outside of their groups by using specific workflows and permissions. This involves setting up triggers or automations that allow ticket reassignment based on predefined conditions. By…

How can I add comments and notes to tickets using triggers in Zendesk?

Adding comments and notes to tickets using triggers in Zendesk is possible with the Advanced AI add-on. This feature allows you to automate the addition of specific comments or notes to tickets based on certain conditions. By setting up these…

How can I notify external email addresses from Zendesk?

Notifying external email addresses from Zendesk can be done using triggers and automations. This feature allows you to send notifications to external parties, such as vendors or partners, when specific ticket conditions are met. By setting up…

How do I set up basic change management in Zendesk?

Setting up basic change management in Zendesk involves creating a structured process for handling changes within your organization. This can be done by setting up specific ticket forms and workflows tailored to change management needs. By defining…

What is the light agent role in Zendesk and how is it used for customer approval workflows?

The light agent role in Zendesk is designed for users who need to view and comment on tickets without full agent permissions. This role is particularly useful in customer approval workflows, where light agents can provide necessary approvals or…

How can I manage outages using SLA policies in Zendesk?

Managing outages using SLA policies in Zendesk involves setting up specific service level agreements to ensure timely responses and resolutions. SLA policies help define the expected response and resolution times for different types of tickets,…

How can I automatically close tickets created by abandoned calls in Zendesk?

Automatically closing tickets created by abandoned calls in Zendesk can be achieved through omnichannel routing settings. By configuring these settings, you can ensure that tickets generated from calls that were not completed are automatically…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites