Zendesk Training Services - Frequently asked questions
Explore common questions about Zendesk Training Services. Find answers to frequently asked questions and learn how to maximize your training experience.
Frequently asked questions
What training options does Zendesk offer?
Zendesk offers a variety of training options to suit different learning needs. You can explore all of their training options and access their on-demand course catalog by visitingtraining.zendesk.com. Whether you're…
How can I access Zendesk's on-demand training courses?
You can access Zendesk's on-demand training courses through their dedicated training portal. Simply visittraining.zendesk.comto view the full catalog of courses available. These courses are designed to be flexible…
What is the Zendesk Certification Program?
The Zendesk Certification Program is designed to ensure that professionals implementing and supporting Zendesk solutions are highly skilled. This program offers certifications that validate your expertise and can enhance your career prospects by…
Where can I find role-based guides for Zendesk?
Zendesk provides role-based guides to help users get the most out of their products. These guides are tailored for different roles such as agents, developers, and admins. You can find these guides and more resources by exploring Zendesk's training…
What additional resources does Zendesk offer for training?
In addition to training courses, Zendesk offers a variety of additional resources to support your learning. These include video tutorials, community forums, and regular updates. These resources are designed to complement your training and provide…
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Zendesk Messaging (live chat)
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Zeffy
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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