image for site

How to Use Chat in Web Widget Classic - Frequently asked questions

Discover answers to common questions about using Chat in Web Widget Classic. Learn about setup, customization, troubleshooting, and more in this comprehensive FAQ guide.

Frequently asked questions

How do I set up the Web Widget (Classic) for live chat?

To set up the Web Widget (Classic) for live chat, you'll need to follow specific documentation resources. The setup process varies depending on whether you're a Chat-only customer or using live chat alongside Zendesk Support. You can find detailed…

What resources are available for configuring the Chat widget?

There are several resources available for configuring the Chat widget in the Web Widget (Classic). These resources are tailored to whether you are a Chat-only customer or using live chat with Zendesk Support. You can find these resources in the…

Where can I find information on Zendesk Chat billing?

For information on Zendesk Chat billing, including finding, requesting, and receiving invoices, as well as changing your billing address or payment method, you should refer to the Zendesk Chat billing FAQ. This section provides comprehensive…

What are the different versions of Zendesk Chat available?

Zendesk offers different versions of Chat depending on your account setup. You can choose between Zendesk Chat Standalone, which is for accounts where Chat is the only product offered, and Zendesk Chat + Support, for accounts where both Chat and…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites