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Setting Up Web Widget (Classic) for Live Chat

Learn how to set up the Web Widget (Classic) for live chat, whether you're a Chat-only customer or using Zendesk Support.

How do I set up the Web Widget (Classic) for live chat?

To set up the Web Widget (Classic) for live chat, you'll need to follow specific documentation resources. The setup process varies depending on whether you're a Chat-only customer or using live chat alongside Zendesk Support. You can find detailed guides in both the Zendesk Support and Zendesk Chat sections of the help center.

If you're using a Legacy version of Zendesk Chat, make sure to refer to the 'Using Legacy Chat' section for relevant instructions. For more detailed steps, check out the originalZendesk help article.


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There are several resources available for configuring the Chat widget in the Web Widget (Classic). These resources are tailored to whether you are a Chat-only customer or using live chat with Zendesk Support. You can find these resources in the…

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For information on Zendesk Chat billing, including finding, requesting, and receiving invoices, as well as changing your billing address or payment method, you should refer to the Zendesk Chat billing FAQ. This section provides comprehensive…

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