How to Report Chat First Reply Time - Frequently asked questions
Frequently asked questions
How can I create a report for chat first reply time by brackets in Zendesk?
Creating a report for chat first reply time by brackets in Zendesk is straightforward. You need to use Zendesk Explore Professional or Enterprise and have Editor or Admin permissions. Start by clicking the reports icon in Explore, then select…
What do I need to create a chat first reply time report in Zendesk?
To create a chat first reply time report in Zendesk, you'll need a few things. First, ensure you have Zendesk Explore Professional or Enterprise and Zendesk Chat Professional or Enterprise. You'll also need Editor or Admin permissions and chat…
Can I customize time brackets for chat reports in Zendesk?
Yes, you can customize time brackets for chat reports in Zendesk. This is done by creating a group attribute to combine multiple brackets into a single, larger bracket. For example, you can group '0-15 sec' and '15-30 sec' into 'Under 30 sec'….
How can I create custom time brackets for resolution time in Zendesk?
Creating custom time brackets for resolution time in Zendesk is possible using a Standard Calculated Attribute. You can define your own time ranges using a formula. For instance, you can create brackets like '0-5 days', '5-20 days', '20-40 days',…
Is there a way to display real-time chat data in Zendesk?
Yes, Zendesk offers a way to display real-time chat data for Enterprise plans and above. You can use Live data widgets, which update in near-real time. These widgets provide a dynamic view of your chat data, allowing you to monitor interactions…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
