How to View & Edit Bot Settings - Frequently asked questions
Frequently asked questions
How can I view and edit my Zendesk bot settings?
To view and edit your Zendesk bot settings, you need to be an admin. You can access these settings through the Admin Center by navigating to Channels in the sidebar, then selecting Bots and automations > Bots. From there, click on Manage bots and…
What are the basic settings I can update for my Zendesk bot?
The basic settings for your Zendesk bot include updating the bot's name and avatar. These settings determine how your bot appears at the top of the widget. You can customize the bot's appearance to better align with your brand or preferences. To…
How do I manage languages for my Zendesk bot?
Managing languages for your Zendesk bot involves setting a default language and enabling automatic translation of answers to the user's language. This ensures that your bot can communicate effectively with users from different linguistic…
What is a bot persona in Zendesk, and how can I use it?
A bot persona in Zendesk is a feature that allows you to choose a style of expression for AI-generated messages. This helps in adding personality to your bot's responses, making interactions more engaging for users. To select a bot persona,…
How can I edit the channels where my Zendesk bot is published?
Editing the channels where your Zendesk bot is published allows you to control where and how your bot interacts with users. You can also set the brand for the bot if you support multiple brands. To make these changes, go to the Channels section…
Why might restricted articles not show for non-logged-in users in Zendesk?
Restricted articles may not show for non-logged-in users in Zendesk due to access limitations. Even after enabling this feature, it might take some time for the bot to display these articles. If you encounter delays, it could be due to system…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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