Restricted Articles Not Showing in Zendesk Bot
Why might restricted articles not show for non-logged-in users in Zendesk?
Restricted articles may not show for non-logged-in users in Zendesk due to access limitations. Even after enabling this feature, it might take some time for the bot to display these articles.
If you encounter delays, it could be due to system processing times. Ensure that the settings are correctly configured and allow some time for changes to take effect.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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