image for site

Editing Channels for Zendesk Bot

Learn how to edit the channels and set brand preferences for your Zendesk bot.

How can I edit the channels where my Zendesk bot is published?

Editing the channels where your Zendesk bot is published allows you to control where and how your bot interacts with users. You can also set the brand for the bot if you support multiple brands.

To make these changes, go to the Channels section in the Settings tab of the Admin Center. Here, you can select the appropriate channels and configure brand settings to ensure your bot is effectively reaching your audience.


More related questions

How can I view and edit my Zendesk bot settings?

To view and edit your Zendesk bot settings, you need to be an admin. You can access these settings through the Admin Center by navigating to Channels in the sidebar, then selecting Bots and automations > Bots. From there, click on Manage bots and…

What are the basic settings I can update for my Zendesk bot?

The basic settings for your Zendesk bot include updating the bot's name and avatar. These settings determine how your bot appears at the top of the widget. You can customize the bot's appearance to better align with your brand or preferences. To…

How do I manage languages for my Zendesk bot?

Managing languages for your Zendesk bot involves setting a default language and enabling automatic translation of answers to the user's language. This ensures that your bot can communicate effectively with users from different linguistic…

What is a bot persona in Zendesk, and how can I use it?

A bot persona in Zendesk is a feature that allows you to choose a style of expression for AI-generated messages. This helps in adding personality to your bot's responses, making interactions more engaging for users. To select a bot persona,…

Why might restricted articles not show for non-logged-in users in Zendesk?

Restricted articles may not show for non-logged-in users in Zendesk due to access limitations. Even after enabling this feature, it might take some time for the bot to display these articles. If you encounter delays, it could be due to system…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites