Using Bot Personas in Zendesk
How can I use bot personas in Zendesk?
Using bot personas in Zendesk allows you to add personality to your AI-generated responses, making interactions more relatable and engaging. This feature is part of the AI agents' capabilities and helps align your bots' communication style with your brand identity.
By defining bot personas, you can ensure that your bots communicate in a way that resonates with your audience, enhancing the overall customer experience and building stronger connections.
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