Understanding Branching Conditions in Zendesk
What are branching conditions in Zendesk bot builder?
Branching conditions in Zendesk bot builder allow you to configure your bots to respond differently based on specific conditions. This feature is part of the AI agents' functionality and helps create more dynamic and context-aware interactions.
By setting up branching conditions, you can guide the conversation flow based on customer inputs or other criteria, ensuring that your bots provide relevant and personalized responses.
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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