Using Genesys Cloud PureCloud - Frequently asked questions
Frequently asked questions
How do I connect Genesys Cloud to Zendesk QA?
To connect Genesys Cloud to Zendesk QA, you need to create an OAuth client and input credentials in Zendesk QA. First, generate a client under OAuth by navigating to Admin > Integrations > OAuth and adding the necessary permissions. Make sure to…
What permissions are needed for Genesys Cloud integration with Zendesk QA?
To integrate Genesys Cloud with Zendesk QA, specific permissions are required. When setting up the OAuth client, ensure you include permissions such as 'Recording:recording:view', 'Routing > email > manage', and 'Analytics > conversation detail >…
What is the retention period in Zendesk QA for Genesys Cloud data?
The retention period in Zendesk QA determines how long your Genesys Cloud data is stored. When setting up the connection in Zendesk QA, you have the option to select a retention period for your data. This setting is crucial as it dictates how…
Is Genesys Cloud integration available on all Zendesk plans?
Genesys Cloud integration is only available on the Zendesk Enterprise plan. If you're looking to integrate Genesys Cloud with Zendesk QA, it's important to note that this feature is exclusive to the Enterprise plan. This plan provides the…
How do I create an OAuth client for Genesys Cloud integration?
Creating an OAuth client is the first step in integrating Genesys Cloud with Zendesk QA. Navigate to Admin > Integrations > OAuth in your Genesys Cloud account. Add a new client and set the 'Grant type' to 'Client Credentials'. Choose an 'App…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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