New Talk Partner Edition Capabilities - Frequently asked questions
Frequently asked questions
What are the new features in Zendesk Talk Partner Edition?
Zendesk has introduced two exciting new features to the Talk Partner Edition: the Standard Call Object and a new Voice Comment. The Standard Call Object is designed to store third-party, industry-standard call data, making it easier for CTI…
How does the Standard Call Object improve call data management?
The Standard Call Object significantly enhances call data management by providing a structured storage mechanism for third-party call data within Zendesk. Previously, CTI integrations had to rely on custom ticket fields or tags to store call…
What is the new Voice Comment feature in Zendesk Talk Partner Edition?
The new Voice Comment feature in Zendesk Talk Partner Edition offers a streamlined way to display call information within a ticket. This feature allows partners to pull data from the Standard Call Object and present it in a compact, expandable…
When can I start using the new Talk Partner Edition features?
The new features in Zendesk Talk Partner Edition, including the Standard Call Object and Voice Comment, are available starting September 18, 2023. If you're a Zendesk Talk customer, you can begin using these features by installing one of the…
What steps do I need to take to use the new TPE features?
To start using the new Talk Partner Edition features, developers should visit Zendesk's developer pages to explore the new API capabilities. For Zendesk Talk customers, no immediate action is required. You can simply install one of the compatible…
How do the new TPE features benefit CTI integrations?
The new features in Talk Partner Edition greatly benefit CTI integrations by providing more efficient ways to manage and display call data. The Standard Call Object allows for structured storage of call data, preventing data loss and clutter. The…
Which integrations support the new Zendesk TPE features?
Several integrations support the new features in Zendesk Talk Partner Edition, including Aircall, Amazon Connect, Five9, and babelforce. Aircall has already updated its app to support the new functionalities, allowing customers to configure…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
