How to Delete Email Templates - Frequently asked questions
Explore common questions about deleting and unsharing email templates. Find answers to streamline your email management process effectively.
Frequently asked questions
How do I unshare an email template in Zendesk Sell?
Unsharing an email template in Zendesk Sell is a simple process. If you have shared a template with others and wish to unshare it, perhaps for a seasonal campaign, you can easily do so. To unshare a template, navigate to the Sell sidebar and click…
What are the steps to delete an email template in Zendesk Sell?
Deleting an email template in Zendesk Sell is straightforward, but there are a few things to keep in mind. You can delete your personal templates, but only an admin can delete shared templates. To delete a template, go to the Sell sidebar and…
Can I delete a shared email template in Zendesk Sell?
Yes, you can delete a shared email template in Zendesk Sell, but you must be an admin to do so. Deleting a shared template removes it for all users on the account. To delete a shared template, access the Sell sidebar and click on Settings. Then,…
What happens to email sequences if I delete a template in Zendesk Sell?
If you delete an email template in Zendesk Sell, any ongoing email sequences using that template will continue to use it until an admin updates the sequence configuration. When you attempt to delete a template, you'll receive a warning if it's…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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