Restrict Ticket Form to Agent Groups - Frequently asked questions
Discover how to restrict ticket forms to specific agent groups in Zendesk. Explore common questions and solutions for managing access and enhancing workflow efficiency.
Frequently asked questions
Can I restrict a ticket form to specific agent groups in Zendesk?
You cannot directly restrict a ticket form to specific agent groups in Zendesk. However, you can create a trigger to manage this indirectly. By setting up a trigger, you can identify when an agent from a particular group attempts to use a ticket…
How can I prevent agents from using ticket forms from different brands in Zendesk?
To prevent agents from using ticket forms from different brands in Zendesk, you can use triggers to enforce brand-specific form usage. Each brand can be supported by a designated group, and you can set up triggers to ensure that only the…
What steps are involved in creating a trigger to manage ticket form usage in Zendesk?
Creating a trigger to manage ticket form usage in Zendesk involves setting conditions and actions to enforce form restrictions. Start by creating a new trigger and adding conditions to check the agent's group and the ticket form. Under 'Meet ALL…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Freecash
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