Sunshine Conversations Multi-Party - Frequently asked questions
Explore common questions about Sunshine Conversations' Multi-Party feature. Learn about early access, setup, and benefits of engaging multiple participants.
Frequently asked questions
What is the Sunshine Conversations Multi-Party Conversations Early Access Program?
The Sunshine Conversations Multi-Party Conversations Early Access Program (EAP) is an exciting new initiative by Zendesk to enhance group messaging capabilities. This program allows businesses to create seamless messaging experiences by connecting…
How do Multi-Party Conversations benefit customer relationships?
Multi-Party Conversations significantly enhance customer relationships by allowing multiple entities to communicate seamlessly. In today's complex business environment, transactions often involve several parties who need to coordinate effectively,…
What are some use cases for Multi-Party Conversations?
Multi-Party Conversations unlock a variety of exciting new messaging use cases. These include multi-sided conversations for sophisticated interactions, group conversations to drive real-time engagement, and internal messaging for team…
How can businesses get started with Multi-Party Conversations?
Businesses interested in Multi-Party Conversations can get started by applying for the Early Access Program (EAP). This program provides access to the new Sunshine Conversations APIs, enabling businesses to create complex self-service…
What is the significance of conversation monitoring in Multi-Party Conversations?
Conversation monitoring in Multi-Party Conversations is a powerful feature that allows businesses to passively listen in on conversations as a third party. This capability is crucial for powering analytics, detecting fraud and misuse, and enabling…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
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