Multibrand JWT SSO URLs - Frequently asked questions
Frequently asked questions
How can I set up multiple JWT single sign-on URLs for different brands in Zendesk?
To set up multiple JWT single sign-on URLs for different brands in Zendesk, you need to create a script that routes users to specific URLs based on the brand they are trying to access. This involves configuring JWT on your server and setting up at…
What are the important considerations when using multiple JWT SSO URLs in Zendesk?
When using multiple JWT SSO URLs in Zendesk, it's important to consider security and configuration consistency. The security risk is low if you use the provided script as-is, but extensive modifications could introduce vulnerabilities. All your…
Can I restrict access to specific brands using JWT SSO in Zendesk?
Restricting access to specific brands using JWT SSO in Zendesk is not directly possible. All Help Centers are accessible to all end-users since users belong to the account, not a specific brand. However, you can create a custom script to route…
How do I update security settings for JWT SSO in Zendesk?
To update security settings for JWT SSO in Zendesk, navigate to the Admin Center and select Security under Account settings. Create a new SSO configuration and select JSON Web Token. Enter a unique configuration name, and provide the remote login…
What should I do if I encounter an 'Invalid JWT Request' error in Zendesk?
If you encounter an 'Invalid JWT Request' error in Zendesk, ensure that the JWT payload is correctly sent to the appropriate URL. Hardcode the default subdomain in your SSO script to ensure the JWT payload is always sent to the correct endpoint….
Can I use different SSO methods for different brands in Zendesk?
Using different SSO methods for different brands in Zendesk is technically possible with a custom script. You can route users to different authentication pages based on the brand they are accessing. For example, you can direct users to a JWT login…
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