Resolving 'Invalid JWT Request' Errors in Zendesk
What should I do if I encounter an 'Invalid JWT Request' error in Zendesk?
If you encounter an 'Invalid JWT Request' error in Zendesk, ensure that the JWT payload is correctly sent to the appropriate URL. Hardcode the default subdomain in your SSO script to ensure the JWT payload is always sent to the correct endpoint.
Implement the 'return_to' snippet in your script to redirect users back to the origin Help Center. This ensures that the JWT request is processed correctly and users are directed to the right location after authentication.
More related questions
How can I set up multiple JWT single sign-on URLs for different brands in Zendesk?
To set up multiple JWT single sign-on URLs for different brands in Zendesk, you need to create a script that routes users to specific URLs based on the brand they are trying to access. This involves configuring JWT on your server and setting up at…
What are the important considerations when using multiple JWT SSO URLs in Zendesk?
When using multiple JWT SSO URLs in Zendesk, it's important to consider security and configuration consistency. The security risk is low if you use the provided script as-is, but extensive modifications could introduce vulnerabilities. All your SSO…
Can I restrict access to specific brands using JWT SSO in Zendesk?
Restricting access to specific brands using JWT SSO in Zendesk is not directly possible. All Help Centers are accessible to all end-users since users belong to the account, not a specific brand. However, you can create a custom script to route…
How do I update security settings for JWT SSO in Zendesk?
To update security settings for JWT SSO in Zendesk, navigate to the Admin Center and select Security under Account settings. Create a new SSO configuration and select JSON Web Token. Enter a unique configuration name, and provide the remote login…
Can I use different SSO methods for different brands in Zendesk?
Using different SSO methods for different brands in Zendesk is technically possible with a custom script. You can route users to different authentication pages based on the brand they are accessing. For example, you can direct users to a JWT login…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
