Discontinued iOS 14 Support - Frequently asked questions
Explore FAQs about Zendesk's discontinued support for iOS 14 in the Support mobile app. Find answers to common questions and learn how this change affects you.
Frequently asked questions
Why is Zendesk discontinuing support for iOS 14?
Zendesk is discontinuing support for iOS 14 to enhance app performance and introduce new features. Maintaining support for older iOS versions like iOS 14 limits Zendesk's ability to ensure a reliable and high-performance mobile experience. By…
What should I do if I'm using Zendesk on iOS 14?
If you're using the Zendesk Support app on iOS 14, you need to upgrade to iOS 15 or above. To continue receiving updates and improvements for the Zendesk Support app, it's important to update your operating system to iOS 15 or higher. You can…
What happens to the Zendesk app when iOS 14 support ends?
When support for iOS 14 ends, the Zendesk app will no longer receive updates on those devices. After January 30, 2024, Zendesk will release a version of the app that only supports iOS 15 and above. Devices running iOS 14 will not see this update…
Can I still use the Zendesk app on iOS 14 after support ends?
Yes, you can still use the Zendesk app on iOS 14, but it won't receive updates. Even after support ends on January 30, 2024, the Zendesk app will remain functional on devices running iOS 14, provided it was installed before the support cutoff….
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