Sign into Zendesk with Secondary Email - Frequently asked questions
Discover how to sign into your Zendesk account using a secondary email address. Explore common questions and solutions for managing multiple email logins.
Frequently asked questions
Can I sign into Zendesk with a secondary email address?
Yes, you can sign into your Zendesk account using either your primary or secondary email addresses. However, it's important to note that Zendesk Support will only send password reset emails to your primary email address. This means if you need to…
How can I report on a user's primary and secondary email addresses in Zendesk?
For Professional plans and above, Zendesk allows account admins to export user data, which includes both primary and secondary email addresses. This data can be exported in XML or JSON format, and once downloaded, you can use software like Excel or…
Does Zendesk send password reset emails to secondary email addresses?
No, Zendesk does not send password reset emails to secondary email addresses. All password reset emails are sent exclusively to the primary email address associated with your account. This is an important security measure to ensure that only the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Read FreeCash's case study
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