image for site

Zendesk Password Reset Email Policy

Zendesk sends password reset emails only to primary emails. Ensure your primary email is current.

Does Zendesk send password reset emails to secondary email addresses?

No, Zendesk does not send password reset emails to secondary email addresses. All password reset emails are sent exclusively to the primary email address associated with your account. This is an important security measure to ensure that only the primary email holder can reset the password.

Make sure your primary email is accessible and up-to-date to avoid any issues with password recovery.


More related questions

Can I sign into Zendesk with a secondary email address?

Yes, you can sign into your Zendesk account using either your primary or secondary email addresses. However, it's important to note that Zendesk Support will only send password reset emails to your primary email address. This means if you need to…

How can I report on a user's primary and secondary email addresses in Zendesk?

For Professional plans and above, Zendesk allows account admins to export user data, which includes both primary and secondary email addresses. This data can be exported in XML or JSON format, and once downloaded, you can use software like Excel or…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites