Fix Property Settings Error - Frequently asked questions
Discover solutions to common issues with property settings errors in Zendesk. This page addresses frequently asked questions to help you troubleshoot and resolve these errors effectively.
Frequently asked questions
What does the error 'The property settings X variables X of type object did not match any of the required schemas' mean?
This error indicates a problem with a variable inside the setting when importing a Guide theme. It usually means that the variable does not conform to the required schema. For example, the identifier might be too long, contain invalid characters,…
How can I fix the error caused by a variable identifier in Zendesk Guide themes?
To fix errors caused by variable identifiers in Zendesk Guide themes, ensure the identifier is under 30 characters, uses only alphanumeric characters and underscores, and does not contain capital letters. For instance, change 'prevent-style' to…
Why does my Zendesk Guide theme import fail due to identifier length?
If your Zendesk Guide theme import fails due to identifier length, it's likely because the identifier exceeds 30 characters. Identifiers must be concise and adhere to this character limit. Shorten the identifier to less than 30 characters to…
Can capital letters in identifiers cause errors in Zendesk Guide themes?
Yes, using capital letters in identifiers can cause errors when importing Zendesk Guide themes. Identifiers should be in lowercase to match the required schema. For example, change 'countryfieldIdlabel' to 'countryfieldidlabel' to avoid this…
What should I do if none of the common solutions fix my Zendesk theme import error?
If none of the common solutions fix your Zendesk theme import error, consider checking for other potential issues such as character limits on fields, which might be around 1000 characters. Although not always documented, these limits can affect the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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