Zendesk Data Deletion Policy - Frequently asked questions
Frequently asked questions
What is Zendesk's Service Data Deletion Policy?
Zendesk's Service Data Deletion Policy outlines how Service Data is deleted when an account is canceled, terminated, or migrated. This policy applies to specific Zendesk services and does not cover data in non-Zendesk services or beta programs. For…
How long does Zendesk take to delete Service Data after account cancellation?
After account cancellation, Zendesk begins an automated process to permanently delete Service Data. This process starts 90 days after cancellation for most services, and 9 months after a trial ends if no subscription is purchased. Once started, the…
What happens to Service Data during a migration in Zendesk?
During a migration, Zendesk creates a copy of your Service Data to ensure it is fully transferred to a new data center. This process can take up to 30 days. Once migration is confirmed, the original data is deleted according to the policy's…
What is the deletion timeline for Structured Service Data in Zendesk?
Structured Service Data, such as Ticket Data and Call Recordings, is deleted within specific timelines after the deletion process begins. For example, Ticket Data is deleted 40 days after the process starts, while Live Chat Content is deleted after…
How does Zendesk handle Unstructured Service Data deletion?
Unstructured Service Data, like backups and logs, is deleted according to specific timelines. For instance, backups in the Ticketing System are deleted after 130 days, while logs are deleted after 365…
Can Zendesk expedite the deletion of Service Data?
Zendesk does not offer expedited deletion of Service Data. All data is deleted according to the schedules outlined in the Deletion Policy, ensuring a consistent and secure…
What data is not covered by Zendesk's Deletion Policy?
Zendesk's Deletion Policy does not cover Customer Information, which includes agent names and email addresses, billing information, and usage data. This information is maintained according to Zendesk's Privacy Notice and Main Services…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
