What's New in May 2017 - Frequently asked questions
Frequently asked questions
What new features were introduced in Zendesk Support in May 2017?
In May 2017, Zendesk Support introduced several exciting features. You can now add apps directly to your editor toolbar, making it easier for agents to access Editor Apps within the Rich Text Editor. Additionally, inbound HTML email processing…
How does the new JIRA integration feature in Zendesk Support work?
The new JIRA integration feature in Zendesk Support allows for better information sharing between JIRA and Zendesk. It enables near real-time syncing of Support ticket and JIRA issue data through Field Syncing. This means that any updates made in…
What improvements were made to the Salesforce integration in Zendesk Support?
In May 2017, Zendesk Support enhanced its Salesforce integration by increasing the sync limit from 20k to 250k records. This improvement allows for more extensive data management and ensures that larger datasets can be synchronized between Zendesk…
What are the new features in Zendesk Chat as of May 2017?
Zendesk Chat introduced an updated Real-Time Monitor in May 2017. This feature helps track important Chat metrics with a new dashboard that includes additional metrics, filters, and customization options. It also features a thirty-minute rolling…
What new functionalities were added to Zendesk Talk in May 2017?
In May 2017, Zendesk Talk introduced two significant features: Callback from queue and Call monitoring. Callback from queue allows callers to opt out of waiting and request a callback when an agent is available, improving customer experience. Call…
How has the Zendesk Guide been updated in May 2017?
The Zendesk Guide received updates in May 2017, including an improved admin interface and Help Center navigation. These changes make it easier to navigate and access Guide settings. Additionally, a History view was introduced, displaying every…
What is the new feature for adding the Web Widget to the Help Center in Zendesk Guide?
In May 2017, Zendesk Guide introduced a feature that allows you to automatically add the Web Widget to your Help Center. This can be done by simply toggling a switch in your widget settings, eliminating the need to manually copy and paste the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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