Missing Custom Datasets in Explore - Frequently asked questions
Discover solutions for missing custom datasets and dashboards in Zendesk Explore. This page addresses common questions and troubleshooting tips.
Frequently asked questions
Why am I missing custom datasets and dashboards in Zendesk Explore?
If you're missing custom datasets and dashboards in Zendesk Explore, it might be due to your plan level. To access custom Explore reporting, you need to be on a Suite Professional, or Explore Professional plan or above. If your plan doesn't meet…
What plan do I need for custom reporting in Zendesk Explore?
To access custom reporting in Zendesk Explore, you need a Suite Professional or Explore Professional plan or higher. These plans provide the necessary permissions to create and view custom datasets and dashboards. Without the appropriate plan,…
How can I access more dashboards in Zendesk Explore?
Accessing more dashboards in Zendesk Explore requires upgrading your plan to at least Suite Professional or Explore Professional. These plans unlock the ability to create and manage custom dashboards, providing more flexibility and insights into…
Why don't I see the Chat dataset in Zendesk Explore?
If the Chat dataset is missing in Zendesk Explore, it could be due to your current plan not supporting custom datasets. Ensure that you are on a Suite Professional or Explore Professional plan or higher to access all available datasets, including…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
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