How to Hide Rows and Columns - Frequently asked questions
Frequently asked questions
How can I hide rows or columns in Zendesk Explore?
To hide rows or columns in Zendesk Explore, you can use the 'Hide part of your result' feature. This allows you to clean up your reports by removing unnecessary data. In the report builder, click the Result manipulation icon and select 'Hide part…
What happens if I hide columns without an attribute in the Columns panel?
If you hide columns without an attribute in the Columns panel, you might end up with a blank screen. This is because the 'Hide part of your result' menu only affects columns generated by attributes in the Columns panel. If you're using the Table…
How do I hide columns in reports with multiple metrics?
In reports with multiple metrics, hiding columns refers to those generated by attribute values, not the metrics themselves. Each attribute value creates a column, so hiding them will affect these specific columns. For example, if your report uses…
Can I hide rows when metrics are displayed on rows?
Yes, you can hide rows when metrics are displayed on rows, but it might hide more than expected. This is due to the 'Metrics on rows' setting. When this setting is selected, each metric appears as a separate row. Hiding rows will affect these…
Why does hiding columns via Chart Configuration not affect exports?
Hiding columns through Chart Configuration > Columns only affects the view within the query itself, not the exports. To ensure columns are hidden in exports, use the 'Hide part of your result' feature. This method respects the hidden columns in…
How can I hide a tickets column from a COUNT(Tickets) metric?
To hide a tickets column from a COUNT(Tickets) metric, use the Chart Configuration > Columns option if you're using the Table visualization. This allows you to remove unwanted columns. However, note that this will only hide the column in Explore,…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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