How to Manage Zendesk Sell Licenses - Frequently asked questions
Frequently asked questions
How do I add a seat to my Zendesk Sell account?
To add a seat to your Zendesk Sell account, navigate to the Settings icon, then select Upgrade > Plans and Pricing. From there, choose 'Add Seats' and enter the number of seats you need. Finally, select 'Buy Seat' to complete the process. You'll…
Can I remove a seat from my Zendesk Sell account?
Yes, you can remove a seat from your Zendesk Sell account if you have an empty seat available. To do this, click the Settings icon, then select Upgrade > Plans and Pricing. Under Seats, click 'Remove'. The seat will be removed at the start of your…
What happens when I remove a seat from Zendesk Sell?
When you remove a seat from your Zendesk Sell account, the change will take effect at the start of your next billing cycle. This means you won't be charged for the seat in the following cycle. Make sure you have an empty seat before attempting to…
Can I add or remove seats in a Zendesk Sell sales-assisted account?
In a Zendesk Sell sales-assisted account, you cannot add or remove seats. This restriction is specific to the account type. For more flexibility, consider using a Sell and Support online-assisted account, which allows adding seats but not removing…
How are seats managed in Zendesk Sell Legacy accounts?
In Zendesk Sell Legacy accounts, seats are managed differently compared to newer accounts. You can add or remove seats based on your account type. For accounts created after July 1, 2020, management is done through the Zendesk Admin…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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