Zendesk Transparency Report - Frequently asked questions
Frequently asked questions
What is the purpose of Zendesk's Transparency Report?
Zendesk's Transparency Report aims to inform customers and the public about governmental requests for customer information. This report is part of Zendesk's commitment to maintaining customer trust by being transparent about how it handles such…
How often does Zendesk update its Transparency Report?
Zendesk updates its Transparency Report approximately every six months. Each report covers the previous six-month period. For example, the current report provides information on requests received from July 1, 2023, through December 31, 2023. This…
What types of requests does Zendesk disclose in its Transparency Report?
Zendesk's Transparency Report discloses various types of requests from law enforcement and governmental entities. These include subpoenas, court orders, search warrants, and emergency requests. The report details the number of each type of request…
Does Zendesk disclose information about National Security Letters?
Zendesk is limited in what it can disclose about National Security Letters (NSLs) due to U.S. law. The company can only report the aggregate number of NSLs received in specified bands, with a six-month delay. For the second half of 2023, Zendesk…
How does Zendesk handle requests from non-U.S. governmental entities?
Zendesk evaluates requests from non-U.S. governmental entities with the help of U.S. and non-U.S. legal counsel. The company determines the validity of these requests and its obligation to respond under applicable laws. During the second half of…
What is the difference between content data and non-content data in Zendesk's reports?
In Zendesk's reports, content data refers to the contents of end-users' communications, such as Zendesk Support Tickets and Chats. Non-content data includes account information like the account owner's name, contact information, billing details,…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
