Content vs. Non-Content Data in Zendesk Reports
What is the difference between content data and non-content data in Zendesk's reports?
In Zendesk's reports, content data refers to the contents of end-users' communications, such as Zendesk Support Tickets and Chats. Non-content data includes account information like the account owner's name, contact information, billing details, and login information.
Content data is generally considered service data, while non-content data is often referred to as basic subscriber information. Non-content data may be disclosed in response to a valid government subpoena, while content data requires a search warrant.
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