Zendesk's Handling of Non-U.S. Government Requests
How does Zendesk handle requests from non-U.S. governmental entities?
Zendesk evaluates requests from non-U.S. governmental entities with the help of U.S. and non-U.S. legal counsel. The company determines the validity of these requests and its obligation to respond under applicable laws.
During the second half of 2023, Zendesk did not receive any informal requests or requests pursuant to a mutual legal assistance treaty (MLAT) from non-U.S. governments. This approach ensures compliance with both U.S. and international legal standards.
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Zendesk's Transparency Report aims to inform customers and the public about governmental requests for customer information. This report is part of Zendesk's commitment to maintaining customer trust by being transparent about how it handles such…
How often does Zendesk update its Transparency Report?
Zendesk updates its Transparency Report approximately every six months. Each report covers the previous six-month period. For example, the current report provides information on requests received from July 1, 2023, through December 31, 2023. This…
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Does Zendesk disclose information about National Security Letters?
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In Zendesk's reports, content data refers to the contents of end-users' communications, such as Zendesk Support Tickets and Chats. Non-content data includes account information like the account owner's name, contact information, billing details,…
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