Zendesk is limited in what it can disclose about National Security Letters (NSLs) due to U.S. law. The company can only report the aggregate number of NSLs received in specified bands, with a six-month delay.
For the second half of 2023, Zendesk reported receiving zero National Security Letters, affecting zero customer accounts. This limited disclosure is in compliance with legal restrictions under 50 U.S.C. § 1874.
Zendesk's Transparency Report aims to inform customers and the public about governmental requests for customer information. This report is part of Zendesk's commitment to maintaining customer trust by being transparent about how it handles such…
Zendesk updates its Transparency Report approximately every six months. Each report covers the previous six-month period. For example, the current report provides information on requests received from July 1, 2023, through December 31, 2023. This…
Zendesk's Transparency Report discloses various types of requests from law enforcement and governmental entities. These include subpoenas, court orders, search warrants, and emergency requests. The report details the number of each type of request…
Zendesk evaluates requests from non-U.S. governmental entities with the help of U.S. and non-U.S. legal counsel. The company determines the validity of these requests and its obligation to respond under applicable laws. During the second half of…
In Zendesk's reports, content data refers to the contents of end-users' communications, such as Zendesk Support Tickets and Chats. Non-content data includes account information like the account owner's name, contact information, billing details,…