Handling Unwanted Content in Zendesk Community - Frequently asked questions
Explore common questions about managing unwanted content in Zendesk Community. Learn how to address service incidents and maintain a safe environment.
Frequently asked questions
What happened during the Zendesk Community incident in July 2024?
In July 2024, the Zendesk Community experienced an increase in unwanted content. This content was visible on the forum, and email notifications about these posts were sent to followers of the topics. The issue was addressed by increasing moderation…
How did Zendesk resolve the unwanted content issue in July 2024?
Zendesk resolved the unwanted content issue by increasing moderation efforts and retraining their automated content management system. This approach helped manage the influx of unwanted posts and ensured the integrity of the support community….
What was the timeline of the Zendesk Community incident in July 2024?
The incident began on July 8, 2024, when Zendesk noticed an increase in unwanted content. By July 12, improvements in moderation efforts were observed, but a recurrence happened on July 15. Finally, by July 22, the situation was under control with…
What caused the unwanted content issue in the Zendesk Community?
The unwanted content issue in the Zendesk Community was caused by an increase in posts that bypassed the automated content management system. This led to a need for enhanced moderation and system retraining to prevent future…
How did Zendesk improve their content moderation after the July 2024 incident?
After the July 2024 incident, Zendesk improved their content moderation by retraining their automated system and updating internal procedures. These measures were aimed at better handling similar issues in the future and maintaining the integrity…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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