Zendesk Account Types Explained - Frequently asked questions
Frequently asked questions
What are the different types of Zendesk accounts for billing?
Zendesk offers two main types of accounts for billing and subscription management: sales-assisted accounts and self-service accounts. Sales-assisted accounts are primarily managed by Zendesk, but certain changes like adding agent seats or…
How can I find out what type of Zendesk account I have?
To determine your Zendesk account type, you can view your subscription details in the Admin Center. Simply click the Account icon in the sidebar, then select Billing > Subscription. If you see a 'Manage' button, you have a self-service account….
What subscription changes can I make with a self-service account?
With a self-service account, you have the flexibility to make a variety of subscription changes. You can add or remove agents, add or remove products, upgrade or downgrade plans, change the billing cycle, and manage invoices. Additionally, you…
What changes can I make with a sales-assisted Zendesk account?
Sales-assisted accounts allow for certain subscription changes, but many are managed by Zendesk. You can add agent seats, upgrade plans, and buy additional products. However, changes like removing agents, downgrading plans, or changing the…
Who can make subscription changes in Zendesk?
In Zendesk, only the account owner or a billing admin can make subscription changes. While any admin can view the account subscription details, non-billing admins on sales-assisted accounts can only request changes, not make them…
Can non-billing admins request subscription changes in Zendesk?
Yes, non-billing admins on sales-assisted accounts can request subscription changes. However, they cannot make these changes directly. For self-service accounts, only the account owner or billing admin can make…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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