Zendesk Account Types for Billing Explained
What are the different types of Zendesk accounts for billing?
Zendesk offers two main types of accounts for billing and subscription management: sales-assisted accounts and self-service accounts.
Sales-assisted accounts are primarily managed by Zendesk, but certain changes like adding agent seats or upgrading plans can be done by the account holder. On the other hand, self-service accounts allow customers to manage their own billing and subscription changes without needing Zendesk's assistance. For more details, you can check theoriginal link.
More related questions
How can I find out what type of Zendesk account I have?
To determine your Zendesk account type, you can view your subscription details in the Admin Center. Simply click the Account icon in the sidebar, then select Billing > Subscription. If you see a 'Manage' button, you have a self-service account. If…
What subscription changes can I make with a self-service account?
With a self-service account, you have the flexibility to make a variety of subscription changes. You can add or remove agents, add or remove products, upgrade or downgrade plans, change the billing cycle, and manage invoices. Additionally, you can…
What changes can I make with a sales-assisted Zendesk account?
Sales-assisted accounts allow for certain subscription changes, but many are managed by Zendesk. You can add agent seats, upgrade plans, and buy additional products. However, changes like removing agents, downgrading plans, or changing the billing…
Who can make subscription changes in Zendesk?
In Zendesk, only the account owner or a billing admin can make subscription changes. While any admin can view the account subscription details, non-billing admins on sales-assisted accounts can only request changes, not make them directly.
Can non-billing admins request subscription changes in Zendesk?
Yes, non-billing admins on sales-assisted accounts can request subscription changes. However, they cannot make these changes directly. For self-service accounts, only the account owner or billing admin can make changes.
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