Resolve Talk Icon Issues - Frequently asked questions
Frequently asked questions
What happened during the Zendesk Talk service incident on November 28, 2023?
On November 28, 2023, Zendesk Talk users experienced an issue where the Talk/phone icon was intermittently missing. This occurred from 13:14 UTC to 17:14 UTC, affecting multiple pods. Some users also noticed high numbers of missed calls in their…
What caused the Zendesk Talk icon to go missing on November 28, 2023?
The missing Zendesk Talk icon on November 28, 2023, was due to a software fix that introduced a defect. This defect was not detected during testing and involved a variable that wasn't always available during voice activity loading. As a result,…
How was the Zendesk Talk icon issue resolved on November 28, 2023?
The issue with the Zendesk Talk icon on November 28, 2023, was resolved by rolling back the software update that caused the problem. This rollback restored the icon's functionality and confirmed recovery. To prevent future occurrences, Zendesk…
What steps is Zendesk taking to prevent future Talk icon issues?
To prevent future issues with the Talk icon, Zendesk is implementing several remediation steps. They plan to add a test scenario to check that the call icon loads correctly when third-party apps are present. Additionally, Zendesk will introduce…
Where can I find more information about Zendesk system status?
For the latest information on Zendesk's system status, you can visit their system status page. This page provides updates on current system conditions and any ongoing issues. If you have further questions about specific incidents, you can log a…
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