The 'Serve incoming request' button in the Zendesk Chat mobile app has been updated to streamline the chat joining process. Previously, tapping the button would take you to the chat screen, requiring an additional tap on 'Join chat' to start the…
The behavior of the 'Serve incoming request' button was changed to ensure consistency with the web dashboard. By updating the button to 'Serve request' and allowing it to directly join chats, Zendesk has streamlined the process, making it more…
You can still view a chat without joining it in the Zendesk Chat mobile app by using the Visitor List. Instead of tapping the 'Serve request' button, simply tap on the specific incoming request in the Visitor List. This method allows you to look at…