Reason for Zendesk Chat App Button Update
Discover why Zendesk updated the 'Serve request' button in their Chat app for a consistent user experience.
Why was the 'Serve incoming request' button behavior changed in the Zendesk Chat app?
The behavior of the 'Serve incoming request' button was changed to ensure consistency with the web dashboard. By updating the button to 'Serve request' and allowing it to directly join chats, Zendesk has streamlined the process, making it more efficient for users. This change aligns the mobile app's functionality with the web version, providing a uniform experience across platforms.
For more information, check out theoriginal Zendesk help article.
More related questions
What changes were made to the 'Serve incoming request' button in the Zendesk Chat mobile app?
The 'Serve incoming request' button in the Zendesk Chat mobile app has been updated to streamline the chat joining process. Previously, tapping the button would take you to the chat screen, requiring an additional tap on 'Join chat' to start the…
How can I view a chat without joining it in the Zendesk Chat mobile app?
You can still view a chat without joining it in the Zendesk Chat mobile app by using the Visitor List. Instead of tapping the 'Serve request' button, simply tap on the specific incoming request in the Visitor List. This method allows you to look at…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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