How to List Incoming Phone Numbers by Date - Frequently asked questions
Frequently asked questions
How can I create a report of incoming phone numbers by date in Zendesk Explore?
Creating a report of incoming phone numbers by date in Zendesk Explore is straightforward. First, ensure you have Zendesk Explore Professional or Enterprise, along with Editor or Admin permissions, and a subscription to Zendesk Talk. To start,…
What do I need to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you'll need a few things. First, ensure you have either the Zendesk Explore Professional or Enterprise plan. You'll also need Editor or Admin permissions and a subscription to Zendesk Talk. Once you have…
Why is the 'End-user name' field empty in my Zendesk Explore report?
The 'End-user name' field might be empty in your Zendesk Explore report if the system didn't find a user profile associated with the caller's number at the time of the call. This typically happens when the caller's number isn't linked to any…
Can I see a list of abandoned calls in Zendesk Explore?
Yes, you can view a list of abandoned calls in Zendesk Explore, but it requires some additional steps. While the Talk Dashboard provides summary statistics, it doesn't show detailed lists of calls. To see abandoned calls, you can create a query in…
How can I track phone numbers for missed or abandoned calls?
Tracking phone numbers for missed or abandoned calls in Zendesk Explore can be challenging if the numbers aren't linked to user profiles. Explore can only pull end-user names from saved profiles based on the Call-ID. To track these numbers, you…
Is it possible to see phone numbers of verified end-users in Zendesk Explore?
Yes, it is possible to see phone numbers of verified end-users in Zendesk Explore, but there are some limitations. While you can view email addresses of verified end-users, phone numbers might not always be visible in the query builder. To see…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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