Yes, you can view a list of abandoned calls in Zendesk Explore, but it requires some additional steps. While the Talk Dashboard provides summary statistics, it doesn't show detailed lists of calls.
To see abandoned calls, you can create a query in Explore filtered by ticket ID. However, to view the phone numbers, you'll need to open each ticket individually. Alternatively, you can use the Talk History dashboard to export a CSV file, which includes phone numbers for a specific period.
Creating a report of incoming phone numbers by date in Zendesk Explore is straightforward. First, ensure you have Zendesk Explore Professional or Enterprise, along with Editor or Admin permissions, and a subscription to Zendesk Talk. To start,…
To create a report in Zendesk Explore, you'll need a few things. First, ensure you have either the Zendesk Explore Professional or Enterprise plan. You'll also need Editor or Admin permissions and a subscription to Zendesk Talk. Once you have these…
The 'End-user name' field might be empty in your Zendesk Explore report if the system didn't find a user profile associated with the caller's number at the time of the call. This typically happens when the caller's number isn't linked to any…
Tracking phone numbers for missed or abandoned calls in Zendesk Explore can be challenging if the numbers aren't linked to user profiles. Explore can only pull end-user names from saved profiles based on the Call-ID. To track these numbers, you can…
Yes, it is possible to see phone numbers of verified end-users in Zendesk Explore, but there are some limitations. While you can view email addresses of verified end-users, phone numbers might not always be visible in the query builder. To see…