To enhance email security, you can enable SPF, DKIM, and DMARC authentication in Zendesk. To do this, navigate to the Admin Center, click on Channels in the sidebar, and select Talk and email > Email. Scroll down to the section 'Authenticate…
If you notice valid emails being marked as spam, it's important to regularly check your Suspended tickets view. In Zendesk Support, click the Views icon in the sidebar and then click the Suspended tickets view. If you find many valid emails are…
Yes, you can manage access by adding domains to your allowlist or blocklist in Zendesk. To do this, navigate to Configuration > End users in the Admin Center where you can adjust these settings. This allows you to control which domains can send…
Unfortunately, Zendesk does not natively support blocking emails from specific countries. However, if you use an external support address, your email provider might offer a feature to block emails from certain countries. This could prevent…
If you're still receiving spam emails after enabling SPF, DKIM, and DMARC, they might be coming from a different channel. To address this, it's recommended to gather specific samples of the spam emails and reach out to Zendesk Support for further…