Enable or Disable Live Chat in Zendesk - Frequently asked questions
Frequently asked questions
How do I enable live chat in my Zendesk account?
To enable live chat in Zendesk, you need to adjust settings in the Admin Center. First, navigate toChannels > Classic > Web Widgetin the Admin Center. Then, enable Chat in the Web Widget (Classic) settings. If you have multiple brands, make…
How can I disable live chat in Zendesk?
Disabling live chat in Zendesk is straightforward and involves a few steps in the Admin Center. Go toChannels > Classic > Web Widgetin the Admin Center. Under the Basics tab, disable the setting for Chat and then select Save at the bottom…
What are the steps to enable messaging in Zendesk?
Enabling messaging in Zendesk requires checking your account's eligibility and configuring settings in the Admin Center. First, ensure your account meets the requirements to use messaging. Then, enable at least one agent to use Chat under their…
How do I disable messaging in my Zendesk account?
To disable messaging in Zendesk, you need to manage settings in the Admin Center. Go toChannels > Messaging and Social > Messagingin the Admin Center. Select Manage settings at the top of the page, then under Turn on messaging for Web…
What is the difference between live chat and messaging in Zendesk?
Live chat and messaging in Zendesk offer different experiences and functionalities. Live chat is a real-time communication tool that allows agents to interact with customers instantly. Messaging, on the other hand, provides a more flexible…
How can I add the Web Widget to my Zendesk help center?
Adding the Web Widget to your Zendesk help center involves configuring settings in the Admin Center. First, navigate toChannels > Classic > Web Widgetin the Admin Center. Enable the Web Widget (Classic) for the specific brand you want to…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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