To disable messaging in Zendesk, you need to manage settings in the Admin Center.
Go toChannels > Messaging and Social > Messagingin the Admin Center. Select Manage settings at the top of the page, then under Turn on messaging for Web Widget, delete the brand you want to disconnect and select Save. Note that if you have a newer account with messaging enabled by default, you may not be able to deactivate messaging.
To enable live chat in Zendesk, you need to adjust settings in the Admin Center. First, navigate toChannels > Classic > Web Widgetin the Admin Center. Then, enable Chat in the Web Widget (Classic) settings. If you have multiple brands, make…
Disabling live chat in Zendesk is straightforward and involves a few steps in the Admin Center. Go toChannels > Classic > Web Widgetin the Admin Center. Under the Basics tab, disable the setting for Chat and then select Save at the bottom of…
Enabling messaging in Zendesk requires checking your account's eligibility and configuring settings in the Admin Center. First, ensure your account meets the requirements to use messaging. Then, enable at least one agent to use Chat under their…
Live chat and messaging in Zendesk offer different experiences and functionalities. Live chat is a real-time communication tool that allows agents to interact with customers instantly. Messaging, on the other hand, provides a more flexible…
Adding the Web Widget to your Zendesk help center involves configuring settings in the Admin Center. First, navigate toChannels > Classic > Web Widgetin the Admin Center. Enable the Web Widget (Classic) for the specific brand you want to use….