Update Company Name in Emails - Frequently asked questions
Discover how to update the company name in outbound email notifications. This page answers common questions and provides guidance for seamless updates.
Frequently asked questions
How can I update the company name in outbound email notifications in Zendesk?
You can update the company name in outbound email notifications by accessing the Branding page in your Zendesk account. If your account has multiple brands, the brand name will be displayed instead of the account name. To make this change,…
Is it possible to remove the company name from Zendesk outbound emails?
No, it's not possible to remove the company name from outbound emails in Zendesk. However, you can update it to better suit your needs. The company name appears in parentheses after your agents' names in outbound emails. While you can't remove…
What should I do if Zendesk branding creates duplicate tickets?
If Zendesk branding in outbound emails is causing duplicate tickets, unfortunately, there isn't a direct solution available through Zendesk settings. Some users have reported issues with duplicate tickets due to branding in emails. While there…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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