Zendesk Branding Causing Duplicate Tickets
Learn what to do if Zendesk branding in emails causes duplicate tickets. Share your feedback to help improve solutions.
What should I do if Zendesk branding creates duplicate tickets?
If Zendesk branding in outbound emails is causing duplicate tickets, unfortunately, there isn't a direct solution available through Zendesk settings.
Some users have reported issues with duplicate tickets due to branding in emails. While there isn't an app currently available in the Zendesk Marketplace to address this, you can share your use case in the Feedback on Support topic in the Zendesk community. This could help Zendesk understand the issue better and potentially develop a solution in the future.
More related questions
How can I update the company name in outbound email notifications in Zendesk?
You can update the company name in outbound email notifications by accessing the Branding page in your Zendesk account. If your account has multiple brands, the brand name will be displayed instead of the account name. To make this change, navigate…
Is it possible to remove the company name from Zendesk outbound emails?
No, it's not possible to remove the company name from outbound emails in Zendesk. However, you can update it to better suit your needs. The company name appears in parentheses after your agents' names in outbound emails. While you can't remove this…
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