Hide or Show HTML by User Role - Frequently asked questions
Frequently asked questions
How can I hide or show HTML based on a user's role in Zendesk?
You can hide or show HTML based on a user's role in Zendesk by using specific JavaScript and CSS code. This involves checking the user's role and displaying the corresponding HTML elements. To implement this, you need to place the code below the…
How can I hide or show HTML based on a user's group in Zendesk?
To hide or show HTML based on a user's group in Zendesk, you can use a similar approach as with user roles, but with a focus on groups. You'll need to modify the JavaScript to check the user's group and display the appropriate HTML. Start by…
What are the limitations of hiding HTML based on user roles in Zendesk?
Hiding HTML based on user roles in Zendesk has some limitations, particularly regarding sensitive information. Users can still view the full text by using the 'View Page Source' function in their web browser. Therefore, this method is not suitable…
Do I need jQuery to hide or show HTML in Zendesk?
While jQuery is not required to hide or show HTML in Zendesk, it can be used if preferred. The provided code examples use vanilla JavaScript, but if you want to use jQuery, you must import it into your theme. This can be useful for those more…
Can I hide HTML for multiple user roles in Zendesk?
Yes, you can hide HTML for multiple user roles in Zendesk by adding additional logic to your JavaScript code. You can modify the if statements to check for multiple roles and display the corresponding HTML elements. This allows you to customize…
How can I customize the Help Center theme in Zendesk?
Customizing the Help Center theme in Zendesk involves editing the template files and using CSS and JavaScript to modify the appearance and behavior. You can start by accessing the theme editor and making changes to the HTML, CSS, and JavaScript…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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