How to Log into Zendesk Support - Frequently asked questions
Discover solutions to common login issues in Zendesk Support. This page addresses frequently asked questions to help you access your Help Center account.
Frequently asked questions
Why can't I log into the Zendesk Support Help Center with my agent credentials?
You need different credentials to access the Zendesk Support Help Center. If you're trying to log into the Zendesk Support Help Center using your agent credentials, it won't work because the Help Center requires different login details. As an…
How do I set up a password for the Zendesk Support Help Center?
Setting up a password for the Zendesk Support Help Center is easy. If you're an agent or administrator, you're already registered but might not have a password yet. To set up your password, you need to follow the instructions provided in the Help…
What should I do if I forgot my Zendesk Help Center password?
If you forgot your Zendesk Help Center password, don't worry! You can easily reset it. First, try clearing your browser's cache and cookies. This can often resolve login issues. Then, go to the Help Center and use the password reset option to…
Do I need separate credentials for Zendesk Support and the Help Center?
Yes, you need separate credentials for Zendesk Support and the Help Center. While you might be an agent or admin on Zendesk Support, the Help Center requires its own login details. If you haven't set up a password for the Help Center yet, you can…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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