Can't Log Into Zendesk Help Center? Here's Why
Why can't I log into the Zendesk Support Help Center with my agent credentials?
You need different credentials to access the Zendesk Support Help Center. If you're trying to log into the Zendesk Support Help Center using your agent credentials, it won't work because the Help Center requires different login details.
As an agent or administrator on any Zendesk account, you're automatically registered on the Zendesk Help Center, but you might not have set up a password yet. To create a password, you can follow the instructions provided in the Help Center. If you've set up a password before but can't remember it, try clearing your browser's cache and cookies, then reset your password through the Help Center. For more details, visit theoriginal link.
More related questions
How do I set up a password for the Zendesk Support Help Center?
Setting up a password for the Zendesk Support Help Center is easy. If you're an agent or administrator, you're already registered but might not have a password yet. To set up your password, you need to follow the instructions provided in the Help…
What should I do if I forgot my Zendesk Help Center password?
If you forgot your Zendesk Help Center password, don't worry! You can easily reset it. First, try clearing your browser's cache and cookies. This can often resolve login issues. Then, go to the Help Center and use the password reset option to…
Do I need separate credentials for Zendesk Support and the Help Center?
Yes, you need separate credentials for Zendesk Support and the Help Center. While you might be an agent or admin on Zendesk Support, the Help Center requires its own login details. If you haven't set up a password for the Help Center yet, you can…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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