Determine Zendesk Chat Version - Frequently asked questions
Frequently asked questions
How can I determine which version of Zendesk Chat I am using?
To determine which version of Zendesk Chat you are using, you need to check how you log in and access your dashboard. If you sign in at zendesk.com and your dashboard URL is subdomain.zendesk.com/chat, you are likely using Zendesk Chat Phase 3 or…
What changes are happening to legacy Zendesk Chat accounts?
Legacy Zendesk Chat accounts are being upgraded to ensure customers have access to the latest features. By December 18, 2023, all Chat Phase 0 and Phase 1 accounts will be upgraded. After this date, Chat will only be accessible via your specified…
How do I upgrade my legacy Zendesk Chat account?
To upgrade your legacy Zendesk Chat account, you can refer to the Chat migration guide provided by Zendesk. If your account is linked to Zendesk Support, note that Assisted Migration Services were available until December 22, 2022. After this,…
What are the differences between Zendesk Chat Phase 3 and Phase 4?
Zendesk Chat Phase 3 and Phase 4 both allow you to sign in at zendesk.com with a dashboard URL of subdomain.zendesk.com/chat. However, in Phase 4, agents update their profiles in the Admin Center, while in Phase 3, updates are made in Zendesk…
How do I access my Zendesk Chat products?
Accessing your Zendesk Chat products depends on your account version. For legacy Chat subscriptions, you can only access Chat. If your legacy account is linked to Support, you need to log into Chat and Support separately. For newer versions, you…
How are chats converted into tickets in Zendesk Chat?
In legacy Zendesk Chat subscriptions, chats are not converted into tickets. However, if your legacy account is linked to Support, all chats will be linked to a ticket on Support. In newer versions, tickets are created at the start of each chat, and…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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