Determine Your Zendesk Chat Version

Learn how to identify which version of Zendesk Chat you are using by checking your login and dashboard URL.

How can I determine which version of Zendesk Chat I am using?

To determine which version of Zendesk Chat you are using, you need to check how you log in and access your dashboard. If you sign in at zendesk.com and your dashboard URL is subdomain.zendesk.com/chat, you are likely using Zendesk Chat Phase 3 or 4. If you log in via account.zopim.com and your dashboard URL is dashboard.zopim.com, you are on a Legacy Zendesk Chat version. For more details, refer to theZendesk help documentation.

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Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.

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Howard Blick, Customer Service Team Lead at Freecash

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Determine Your Zendesk Chat Version

How can I determine which version of Zendesk Chat I am using?

More related questions

What changes are happening to legacy Zendesk Chat accounts?

How do I upgrade my legacy Zendesk Chat account?

What are the differences between Zendesk Chat Phase 3 and Phase 4?

How do I access my Zendesk Chat products?

How are chats converted into tickets in Zendesk Chat?

Interested indeflectingover 70% of your Zendesk support tickets?

Zendesk Support Tickets

Zendesk Messaging (live chat)

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

Reduce support costs.Spend more time on customer success.